How does Microsoft Exchange 2007 work as a service?
Which e-mail address do we receive? Do we have to switch?
Answer: There is no need to change e-mail addresses, all users can keep the same address as they had previously. All alias addresses and common e-mail addresses can also be kept the same.
What happens to all the 'old' e-mail that we have?
Answer: We perform a so-called migration, which means we move all the old e-mails, address books, and calendars into the new e-mail account if you wish.
What happens if we lose our Internet connection?
Answer: Basically, nothing happens. All e-mails sent to you are stored on our Exchange servers and will be delivered to you once you have regained your Internet connection. This is generally a better solution than having your own server, which could lose all e-mail sent to you during your downtime.
How safe is it to outsource our e-mail to you?
Answer: Our server environment has the highest level of security, and is probably many times safer than having your own Exchange server. In addition, you always own 100 % of your data. Everything between us is governed by clear agreements including the SLA (service-level agreement).
Where do we turn if we need help and support?
Answer: We offer help! Your Acuity Support Contract covers all support on our cloud based services.